Customer care
Returns & exchanges.
A fair, hygiene-conscious draft to help customers understand the process.
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01
Contact us first
Before returning anything, contact support with your order reference, reason and clear photos. Do not send an item without authorisation.
02
Keep it original
Eligible hair should be unworn, unwashed, uncut, uncoloured and returned with lace, tags, seals and packaging intact.
03
Hygiene exclusions
Worn, altered or customised pieces may not be returnable. Fault reports should be assessed separately and promptly.
04
Timing and costs
Set and publish the final request window, return address, shipping responsibility, inspection timeline and refund method before launch.